How to get in touch with Fosterline:

By telephone:

Call us free on 0800 040 7675 – we are open 9 am to 5 pm, Monday to Friday. You can leave us a message outside of these hours and we will aim to respond on the next working day.

Call back service:

You can arrange an appointment for Fosterline to call you back by using our call back service which is available Monday to Friday from 9am to 5pm. Just click here to book an appointment

By live chat:

Live chat is available Monday to Friday from 10am to 3pm. Users can talk to a Fosterline Adviser live on the website and have their questions answered. You can access live chat on the home page of the website just by clicking a button.

By email:

You can email us at enquiries@fosterline.info or click here to be taken to our enquiry form.  We aim to respond to all email enquiries on the same day, if received during working hours (9 am to 5 pm, Monday to Friday) or on the next working day if outside of these hours.

By text message:

Unfortunately we do not have a text messaging facility at the moment.

By textphone: 

Textphone facilities are available for the hard of hearing by dialling 18001 01527 836910

Some frequently asked questions about Fosterline:

What happens when I call Fosterline?

You will hear a recorded announcement which explains that your call will be recorded for quality control purposes and invited to hold the line to be connected to an advisor.  Your call will then be answered. If all our advisors are busy, you will hear another recorded announcement inviting you to leave a message. Please do this as one of our advisors will then call you back as soon as they are free.

How quickly will my call be answered?

We aim to answer all calls in under 1 minute. If all advisors are busy you will hear a recorded announcement inviting you to leave a message for an advisor to call you back, or continue to hold. This message is repeated every 30 seconds until you are connected. We do advise you to leave a message as we aim to return all messages on the same working day or next working day without fail.

Is my call confidential?

You are not required to share any information about yourself in order to use Fosterline.  If you do share information to help us deal with your enquiry, this will not be shared with anyone else, unless you indicate that you or another person are at risk, in which case you will be informed that the information will have to be shared. Fosterline has a Confidentiality Policy which can be found here: Fosterline Confidentiality Policy

A note about collecting information from you:

At the end of your call, the advisor will ask you if you are willing to share some information about yourself, such as age, gender, ethnicity, marital status, disability. This information is collected anonymously in order to enable us to report on the characteristics of the people using Fosterline, and to help us improve our service.  None of the information provided will be used to identify you, or be shared with anyone else. If you would like to see how this information is used, please click here to see our Annual report which contains some of the data collected in 2014.

English is not my first language, can I use an Interpreter?

Yes, you can use someone of your choice, or we can provide an interpreter through Language Line. Please contact us to arrange this.

Do you have user Forum?

Yes. Please click here to be taken to the Forum. You will be asked to register with a username and email address. All posts are moderated and there may be a small delay before your post goes live.

How can I  give you feedback about Fosterline?

We are always keen to hear about your experience of using Fosterline, whether its a compliment, complaint or comment.

Compliments:

You can do this by completing our Feedback Form

Complaints:

Fosterline also has a complaints and Representation Procedure which is available here: Representation & Complaints procedure

Comments:

You can do this by completing our Feedback Form

While all calls and enquiries to Fosterline are confidential, in some circumstances we may have to breach that confidentiality, for example, if we became aware that a child or an adult was at risk of serious harm.  Fosterline would never do this lightly, and for this reason we have a link to our policies and procedures under which we operate so that you can be clear about how this would work. If you would like to speak to someone about these policies, or ask any questions at all, please click here and a Fosterline Advisor will contact you.

Need Help or Advice???

Call us now freephone

0800 040 7675

Discuss any fostering related issue with one of our trained advisors who are happy to help or just listen.

(If all advisors are busy leave a voicemail and we will get back to you – Without fail)

Request a call back