Fosterline is a free confidential helpline for foster carers and prospective foster carers in England, delivered by FosterTalk on behalf of the Department for Education, to assist in the recruitment and retention of foster carers.
Fosterline responds to enquiries from current and prospective foster carers by telephone and email, from Monday to Friday 9 am to 5 pm (except for Bank Holidays) and advisors are available via Live Chat from Monday to Friday, 10 am to 3 pm. The interactive forum is available on Fosterline’s website, 24/7. Foster Carers using email or webforms to contact Fosterline will receive a response within 24 hours, or on the next working day, if outside of working hours. A voicemail facility is also available and calls will be responded to within the same timeframes.
Fosterline supports fostering services in the recruitment and retention of foster carers by:
- Providing free, confidential, impartial, advice, support and signposting to foster carers and prospective foster carers on a wide range of issues affecting them including; allegations, staying put, special guardianship, tax, benefits, care planning, and many more
- Providing an interactive “Find a Fostering Service” facility on our website so that prospective foster carers can search for a local fostering service in order to make an application to foster
- Providing a Recruitment Notice Board where fostering services can advertise their forthcoming recruitment events for a nominal fee