The award of the Customer Service Excellence® Kitemark recognises that Fosterline is an excellent customer focussed service.

About the standard
The Government wants services for all that are efficient, effective, excellent, equitable and empowering – with the citizen always and everywhere at the heart of service provision. With this in mind Customer Service Excellence ® was developed to offer services a practical tool for driving customer-focused change within their organisation.

Fosterline was assessed on those areas that matter to customers when it comes to services – aspects such as delivery, timeliness, information, professionalism and staff attitude. The standard also places an emphasis on developing customer insight, understanding the user’s experience and robust measurement of service satisfaction.

Achievement of the standard gives Fosterline formal recognition and a badge of quality; and it gives current and prospective foster carers reassurance about the quality of the service you will receive from us.

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