If you think that our helpline for current and prospective foster carers in England has impact, then please nominate us for a Helpline award. Run by the Helplines Partnership, the Helpline Impact award recognises a helpline who has contributed to the sector over the longer term in an amazing way and is an example to others.

Facts about Fosterline

  • FosterTalk has delivered Fosterline on behalf of the Department for Education since June 2013
  • There has been over 250,000 contacts made to Fosterline since June 2013
  • The number of people interacting with Fosterline has increased from 28,000 in year 1 to over 99,000 in year 4
  • For the second time in a row we have received the Customer Service Excellence® standard.
  • We have added a live chat service on our website in response to customer feedback.
  • Current and prospective foster carers can request a call back from one of our advisors at a time that is convenient to them
  • We continue to develop the information on our website with downloadable information packs to help current foster carers
  • We have increased our promotion of foster carer recruitment by launching the #OneMoreHome campaign, developed a can you foster quiz, produced a preparing to foster guide as well 8 steps to fostering
  • By gaining the support of celebrity endorsements we endeavour to raise the profile of fostering
  • 100% of those who provided feedback, would recommend the Fosterline service to a friend or fellow foster carer

Our annual survey showed

  • The advisors were rated 4 out of 5 in their advice and knowledge by the annual survey service users
  • 82% of service users found the information provided either resolved or progressed their enquiry or situation
  • 87% of service users rated the Fosterline service as good to Excellent


 How to nominate

  • You can nominate Fosterline for the Helpline Impact award by clicking here to go to the Helplines Partnership Nomination Form. You will need to submit a written statement under 250 words including clear explanations why you think Fosterline’s contribution is significant or innovative. Please indicate any information you would like to remain confidential.

The closing date for nominations is Friday 27th October 2017 at 5pm.



Terms and Conditions

A) The nomination process
  1. Nominations must be made via the appropriate online nomination form.
  2. Closing date for all nominations is 17:00 hours on Friday 27October2017. Nominations received after this will not be considered.
  3. Nominations are open to all current Helplines Partnership member helplines; their staff and volunteers.
  4. There is no limit to the number of nominations that can be made per person or per helpline provided they are submitted on separate nomination forms.
  1. Helplines Partnership accepts no responsibility for lost, mislaid, incomplete or delayed nominations.
  2. Nominated individuals or groups, or those nominating them, may be required to participate in publicity work, including promotion in the media and through online and print formats produced by Helplines Partnership. By entering the awards, you agree, and provide consent, to take part in such publicity with no further recompense.
B) Data protection
  1. The holding and processing of personal data is for any purpose reasonably connected with the administration of the awards including publicising the award. Personal data will not be disclosed to any third party.
  2. The person submitting the nomination confirms that they have the necessary consents to disclose personal data.
C) The judging process
  1. Judging will take place from all the nominations for each of the six categories.
  2. The judging will take place under independent supervision.
  3. All judges will be independent of Helplines Partnership employees.
  4. The full names of the judges shall be made available on request in writing.
  5. The judges will base their decision on the contents of the nomination statement or statements (and not on the number of nominations received).
D) The winners
  1. The winners of the six Helplines Partnership Helpline Awards will be announced at the Helplines Partnership Helpline Awards ceremony on 30 November 2017.
  2. Winners will receive a plaque or trophy. There is no cash or alternative award available, in whole or in part, and the award will be given directly to the winning nominees.
  3. Details of the winners will be available on the website www.helplines.orgafter 30 November 2017.
E) The promoter
  1. The promoter of Helplines Partnership Helpline Awards is Helplines Partnership, Ruthlyn House, 90 Lincoln Road, Peterborough PE1 2SP.
  2. Copyright of all nominations shall be owned by Helplines Partnership.
  3. Helplines Partnership reserves the right to withhold, change or cancel the awards in the event of non-compliance with these rules. Helplines Partnership also reserves the right, at its discretion, to amend the rules at any time. Should this happen, a notice will be displayed on the website www.helplines.org.
 The judges’ have absolute discretion as to who is selected and their decisions are final. No correspondence will be entered into.
 Entry in the awards signifies acceptance of these Terms and Conditions.




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