0800 040 7675
We are open 9am to 5pm, Monday to Friday (except Bank Holidays). You can leave us a message outside of these hours and we will aim to respond on the next working day.


You can email us at We aim to respond to all email enquiries as quickly as possible and no later than the next working day. Alternatively, you can complete our contact form and we’ll get back to you as soon as we can.


We are working hard to make Fosterline available to as many prospective and current foster carers as possible. We offer interpretation and translation for 240+ languages including British Sign Language (BSL), and textphone users can contact us on 18001 020 3318 3858.


If you’re worried about a child, even if you’re unsure, you can speak to the NSPCC about your concerns. Whether you want to report child abuse or neglect, or aren’t sure what to do, the NSPCC can listen, offer advice and support and take the next steps if a child is in danger.

NSPCC telephone lines are open Monday to Friday 8am – 10pm or 9am – 6pm at the weekends. You can contact the NSPCC online or by email 24 hours a day, 365 days a year.

Call: 0808 800 5000

Report your concerns online


If a child is in immediate danger, call the police on 999 straight away.

Press and media enquiries

For any media enquiries, requests for commentary, interviews or information please contact our marketing team at

Some frequently asked questions about Fosterline:

What happens when I call Fosterline?
You will hear a recorded message explaining who we are and that your call will be recorded for quality assurance purposes. Your call will then ring through to our advisers, who will answer. If all our advisers are busy, you will hear another recorded announcement inviting you to leave a voicemail message. Please do this, and one of our advisers will call you back as soon as they are free.

How quickly will my call be answered?
We aim to answer all calls in under 1 minute. If all advisers are busy, you will hear a recorded message inviting you to leave a message for an adviser to call you back, or continue to hold.  We do advise you to leave a message as we aim to return all messages on the same working day or next working day without fail.

Is my call confidential?
You are not required to share any information about yourself in order to use Fosterline. If you do share information to help us deal with your enquiry, this will not be shared with anyone else, unless you indicate that you or another person are at risk, in which case you will be informed that the information will have to be shared.

English is not my first language, can I use an interpreter?
Yes, you can use someone of your choice, or we can provide an interpreter through Language Line. Please contact us to arrange this.

How can I give you feedback about Fosterline?
We are always keen to hear about your experience of using Fosterline, whether its a compliment, complaint or comment.

It’s fantastic to hear about the positive experiences you have had with Fosterline. If you would like to pay us a compliment, please send us an email. You can also do this by completing our Feedback Form.

If you are dissatisfied with the service we have provided, please email us to raise your concern. If you would like to escalate the matter future, please see our complaints procedure.

We welcome any suggestions about how to improve our services. Please share your comments by emailing us. You can also do this by completing our Feedback Form.

While all calls and enquiries to Fosterline are confidential, in some circumstances we may have to breach that confidentiality, for example, if we became aware that a child or an adult was at risk of serious harm. Fosterline would never do this lightly, and for this reason we have a link to our policies and procedures under which we operate so that you can be clear about how this would work. If you would like to speak to someone about these policies, or ask any questions at all, please email us and a Fosterline Adviser will contact you.