0800 040 7675
We are open 9am to 5pm, Monday to Friday (except Bank Holidays). You can leave us a message outside of these hours and we will aim to respond on the next working day


You can email us at or click here to go to our enquiry form below. We aim to respond to all email enquiries on the same day, if received during working hours (9 am to 5 pm, Monday to Friday) or on the next working day if outside of these hours.


You can arrange an appointment for Fosterline to call you back by using our call back service which is available Monday to Friday from 9am to 5pm. Just click here to book an appointment


Textphone facilities are available for the hard of hearing by dialling 18001 0121 7585013


If you’re worried about a child, even if you’re unsure, you can speak to the NSPCC about your concerns. Whether you want to report child abuse and neglect or aren’t sure what to do, they’re there to listen, offer advice and support and can take the next steps if a child’s in danger.

NSPCC telephone lines are open Monday to Friday 8am – 10pm or 9am – 6pm at the weekends. You can contactthe NSPCC online or by email 24 hours a day, 365 days a year.

Call 0808 800 5000

Report online


If a child is in immediate danger, call the police on 999 straight away.


Make an enquiry

Please use our contact form below, and we will respond to your enquiry within the same, or next working day.


Press and Media Enquiries

For any media enquiries, requests for commentary, interviews or information please contact our marketing team

Some frequently asked questions about Fosterline:

What happens when I call Fosterline?
You will hear a recorded announcement which explains that your call will be recorded for quality control purposes and invited to hold the line to be connected to an advisor. Your call will then be answered. If all our advisors are busy, you will hear another recorded announcement inviting you to leave a message. Please do this as one of our advisors will then call you back as soon as they are free.

How quickly will my call be answered?
We aim to answer all calls in under 1 minute. If all advisors are busy you will hear a recorded announcement inviting you to leave a message for an advisor to call you back, or continue to hold. This message is repeated every 30 seconds until you are connected. We do advise you to leave a message as we aim to return all messages on the same working day or next working day without fail.

Is my call confidential?
You are not required to share any information about yourself in order to use Fosterline. If you do share information to help us deal with your enquiry, this will not be shared with anyone else, unless you indicate that you or another person are at risk, in which case you will be informed that the information will have to be shared. Fosterline has a Confidentiality Policy which can be found here: Fosterline Confidentiality Policy

A note about collecting information from you:
At the end of your call, the advisor will ask you if you are willing to share some information about yourself, such as age, gender, ethnicity, marital status, disability. This information is collected anonymously in order to enable us to report on the characteristics of the people using Fosterline, and to help us improve our service. None of the information provided will be used to identify you, or be shared with anyone else. If you would like to see how this information is used, please click here to see our Annual report which contains some of the data collected in 2018.

English is not my first language, can I use an Interpreter?
Yes, you can use someone of your choice, or we can provide an interpreter through Language Line. Please contact us to arrange this.

How can I give you feedback about Fosterline?
We are always keen to hear about your experience of using Fosterline, whether its a compliment, complaint or comment.

You can do this by completing our Feedback Form

Fosterline also has a complaints and Representation Procedure which is available here: Comments, Compliments and Complaints Procedure

You can do this by completing our Feedback Form

While all calls and enquiries to Fosterline are confidential, in some circumstances we may have to breach that confidentiality, for example, if we became aware that a child or an adult was at risk of serious harm. Fosterline would never do this lightly, and for this reason we have a link to our policies and procedures under which we operate so that you can be clear about how this would work. If you would like to speak to someone about these policies, or ask any questions at all, please click here and a Fosterline Advisor will contact you.