Fosterline is delivered by FosterTalk on behalf of the Department for Education.
FosterTalk is an independent, not-for-profit organisation, focused on providing high quality, independent professional support to our members.
As an organisation, FosterTalk is committed to working in partnership with members to ensure their voice is heard in the many systems and processes in which they are involved.
Our objective is to provide comprehensive support packages that make a difference to foster carers, the children and young people they look after to enhance and compliment the support they receive from their fostering services.
For more information about FosterTalk please visit: www.fostertalk.org
FosterTalk has achieved two national awards recognising the quality of our services. These are:
The Customer Service Excellence Award is given to services that are efficient, effective, excellent, equitable and empowering – with the customer always and everywhere at the heart of service provision.
The Helplines Standard is a nationally recognised quality standard which defines and accredits best practice in helpline work. The Standard recognises the diverse challenges and issues faced by helplines and the multiple ways in which today’s service users wish to make contact.
FosterTalk has a Customer Service Charter which sets out our commitment to delivering excellent customer service to all our service users.
Read FosterTalk’s Customer Service Charter here