We collect, store and use identifiable information about you in order to deliver our services to you. We collect information about you to process your request such as: sending you information, enabling you to download materials; managing your enquiry; or if you agree, emailing you about other projects, products and services we think may be of legitimate interest to you.
We collect, store and use identifiable information about you in order to deliver our services to you. We collect this information when you:
- Register with us for FosterTalk membership
- Submit an enquiry or feedback
- correspond with us by email
- Enter a competition
- Partake in surveys
The information is likely to include your name, organisation, email address, telephone number and topics of interest to you, as well as your mailing preferences. We also retain information relating to ethnicity, gender and birth dates as provided during communication.
This section provides you with information about:
- what personal data we hold and process;
- in respect of personal data that we did not collect from you directly, where we obtained that data from, and what types of data we have collected;
- the purposes for which we may process your personal data; and
- the legal grounds on which we process your data.
We may process information that you provide to us (“contact data”). This contact data may include your name, address, telephone number, email address, home address and postcode, foster role and organisation details and may be provided to us in writing, through our online contact forms or our website. We may use this contact data during the course of providing our services, in conjunction with our partners, to you. The legal basis for this processing is for the purposes of performing our contract with you, or in taking steps at your request prior to entering into a contract.
Where you have provided your consent for us to do so, we may contact you regarding the latest feedback and offers regarding our services, and send you newsletters.
We may process data about your use of our website and services (“website data”). The website data may include your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views and website navigation paths, as well as information about the timing, frequency and pattern of your service use. The source of the website data is our analytics tracking system. This website data may be processed for the purposes of analysing the use of the website and services.
The legal basis for this processing is our legitimate interests, namely monitoring and improving our website and services.
If you set up an account with us on our website for the purposes of posting on our forums or blog, you may provide us with information about yourself (“account data”). This account data may include your name, email address and your login information including login email/username and password.
We may use this data to provide you with services from our web site, to monitor and administer your account with us, and to process any other services that we provide. The legal basis for this processing is the performance of our contract with you, and/or taking steps, at your request, to enter into such a contract.
Where you have provided your consent for us to do so, we may also use this data for the purposes of carrying out marketing activities, specifically in order to tailor the offers, advertisements and promotions that we bring to your attention both when we contact you, and through our website.If you opt-in to our mailing list, you will receive emails that may include company news, updates, related product or service information. If at any time you wish to unsubscribe from receiving future emails, we include detailed unsubscribe instructions appear at the bottom of each e-mail.
We may process information that you provide to us for the purpose of subscribing to our newsletters (“notification data”).The notification data may include your name and email address and may be processed for the purposes of sending you our newsletters.
The legal basis for this processing is consent.
We may process information contained in or relating to any communication that you send to us (“correspondence data”). The correspondence data may include the communication content and metadata associated with the communication. Our website will generate the metadata associated with communications made using our contact forms. The correspondence data may be processed for the purposes of communicating with you and record-keeping.
The legal basis for this processing is our legitimate interests, namely the proper administration of our website and business and communications with users.
In addition to the specific purposes for which we may process your personal data set out above, we may also process any of your personal data where such processing is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person.
You can update your mailing preferences anytime or cancel by emailing us at firstname.lastname@example.org.
We take reasonable steps to protect the personal data collected against loss, misuse, unauthorised use, access, inadvertent disclosure, alteration and destruction. However, no network, server, database, Internet or e-mail transmission is ever fully secure or error free. Therefore, you should take special care in deciding what information you send to us electronically and when disclosing personal information.
Our partner service providers. We may share your data to our partners who manage and support us such as Paypal and any third party partners or providers of the services we deliver as part of your membership with FosterTalk such as, third party Tax, legal and medical helplines. If we share your personal data with any such third parties, we will inform you who those third parties are beforehand, and on what basis they will process your information. We may also share your data with other companies within our group of companies.
We may use third party service providers to help us operate our business and our web site or administer activities on our behalf. We may share your information with these third parties for those limited purposes provided that you have given us your permission.
We may disclose your personal data to our insurers and/or professional advisers insofar as reasonably necessary for the purposes of obtaining and maintaining insurance coverage, managing risks, obtaining professional advice and managing legal disputes.
Where we share your personal data with any third party, we will ensure this processing is protected by appropriate safeguards including a suitable data processing agreement with that third party. These providers cannot use your data for any other purpose, other than that set out in their contract with FosterTalk. So they cannot contact you or sell your data to others.
In addition to the specific disclosures of personal data detailed above, we may also disclose your personal data where such disclosure is necessary for compliance with a legal obligation we have to comply with, or in order to protect your vital interests or the vital interests of another individual.
All of the personal data that we collect is processed within the United Kingdom.
If in the future your personal data is transferred outside of the EEA, we will ensure that either (a) The European Commission has made an “adequacy decision” with respect to the data protection laws of the country to which it is transferred, or (b) we have entered into a suitable data processing agreement with the third party situated in that country to ensure the adequate protection of your data. In all cases, transfers outside of the EEA will be protected by appropriate safeguards.
Personal data that we process for any purpose or purposes shall not be kept for longer than is necessary for that purpose or those purposes.
Unless we contact you and obtain your consent for us to retain your personal data for a longer period, we will retain and delete your personal data as follows:
Contact data will be retained for 6 months following the date of our last contact or dealing with you as part of your enquiry, at the end of which period it will be deleted from our systems.
Transaction data will be retained for 6 months following the date of our last contact or dealing with you as part of your enquiry, at the end of which period it will be deleted from our systems.
Website data will be retained for 6 months following the date of our last contact or dealing with you as part of your enquiry, at the end of which period it will be deleted from our systems.
Forum Account data will be retained for 1 year following the date of our last contact or dealing with you, at the end of which period it will be deleted from our records.
Membership data will be retained for 6 months following the date of our last contact or dealing with you as part of your membership, at the end of which period it will be deleted from our systems.
Correspondence data will be retained for 6 months following the date of our last contact or dealing with you as part of your enquiry, at the end of which period it will be deleted from our systems.
We may retain your personal data where such retention is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person.
You may instruct us to provide you with any personal information we hold about you; provision of such information will be subject to:
- your request not being found to be unfounded or excessive, in which case a charge may apply; and
- the supply of appropriate evidence of your identity (for this purpose, we will usually accept a photocopy of your passport certified by a solicitor or bank plus an original copy of a utility bill showing your current address).
We may withhold personal information that you request to the extent permitted by law.
The rights you have under data protection law are:
- the right to access;
- the right to rectification;
- the right to erasure;
- the right to restrict processing;
- the right to object to processing;
- the right to data portability;
- the right to complain to a supervisory authority; and
- the right to withdraw consent.
You have the right to ask us to confirm whether or not we process your personal data and, to have access to the personal data, and any additional information. That additional information includes the purposes for which we process your data, the categories of personal data we hold and the recipients of that personal data. You may request a copy of your personal data. The first copy will be provided free of charge, but we may charge a reasonable fee for additional copies.
If we hold any inaccurate personal data about you, you have the right to have these inaccuracies rectified. Where necessary for the purposes of the processing, you also have the right to have any incomplete personal data about you completed.
In certain circumstances you have the right to have personal data that we hold about you erased. This will be done without undue delay. These circumstances include the following: it is no longer necessary for us to hold those personal data in relation to the purposes for which they were originally collected or otherwise processed; you withdraw your consent to any processing which requires consent; the processing is for direct marketing purposes; and the personal data have been unlawfully processed. However, there are certain general exclusions of the right to erasure, including where processing is necessary: for exercising the right of freedom of expression and information; for compliance with a legal obligation; or for establishing, exercising or defending legal claims.
In certain circumstances you have the right for the processing of your personal data to be restricted. This is the case where: you do not think that the personal data we hold about you is accurate; your data is being processed unlawfully, but you do not want your data to be erased; it is no longer necessary for us to hold your personal data for the purposes of our processing, but you still require that personal data in relation to a legal claim; and you have objected to processing, and are waiting for that objection to be verified. Where processing has been restricted for one of these reasons, we may continue to store your personal data. However, we will only process it for other reasons: with your consent; in relation to a legal claim; for the protection of the rights of another natural or legal person; or for reasons of important public interest.
You can object to us processing your personal data on grounds relating to your particular situation, but only as far as our legal basis for the processing is that it is necessary for: the performance of a task carried out in the public interest, or in the exercise of any official authority vested in us; or the purposes of our legitimate interests or those of a third party. If you make an objection, we will stop processing your personal information unless we are able to: demonstrate compelling legitimate grounds for the processing, and that these legitimate grounds override your interests, rights and freedoms; or the processing is in relation to a legal claim.
You may instruct us at any time not to process your personal information for marketing purposes.
In practice, you will usually either expressly agree in advance to our use of your personal information for marketing purposes, or we will provide you with an opportunity to opt out of the use of your personal information for marketing purposes.
You can object to us processing your personal data for direct marketing purposes. If you make an objection, we will stop processing your personal data for this purpose.
You can object to us processing your personal data for statistical purposes on grounds relating to your particular situation, unless the processing is necessary for performing a task carried out for reasons of public interest.
To the extent that the legal basis we are relying on for processing your personal data is consent, and where the processing is automated, you are entitled to receive your personal data from us in a structured, commonly used and machine-readable format. However, you may not have this right if it would adversely affect the rights and freedoms of others.
Complaining to a supervisory authority. If you think that our processing of your personal data infringes data protection laws, you can lodge a complaint with a supervisory authority responsible for data protection. You may do this in the EU member state of your habitual residence, your place of work or the place of the alleged infringement.
Right to withdraw consent. To the extent that the legal basis we are relying on for processing your personal data is consent, you are entitled to withdraw that consent at any time. Withdrawal will not affect the lawfulness of processing before the withdrawal.
Exercising your rights. You may exercise any of your rights in relation to your personal data by written notice to us in addition to the other methods specified above.
You have the right to request a copy of the information that we hold about you. If you would like a copy of some or all of your personal information, please email, telephone us or write to us at the following address. We want to make sure that your personal information is accurate and up to date and you may ask us to correct or remove information you think is inaccurate
Telephone: 01527 836910
Post: FosterTalk, Oak Tree House, Waterside, Hanbury Road, Stoke Prior, Bromsgrove, Worcestershire, B60 4FD
This website is owned and operated by Foster Talk Limited.
We are registered in England and Wales under registration number 06318354 and our registered office is at FosterTalk, Oak Tree House, Waterside, Hanbury Road, Stoke Prior, Bromsgrove, Worcestershire, B60 4FD